Terms of service
Terms of service
Definition: The terms' portfoliosoaps.co.uk', 'us' or 'we' refer to Portfolio Soaps. The term 'you' or 'customer' refers to the user or viewer of our Website or the person buying or requesting services and products from Portfolio Soaps.
General Info: Welcome to our Website. Suppose you continue to browse and use this Website. In that case, you agree to comply with and be bound by the following terms and conditions of use, which govern Portfolio Soaps's relationship with you in relation to this Website. If you disagree with any part of these terms and conditions, please do not use our Website. The following terms and conditions will apply between you and Portfolio Soaps when you buy an item from Portfoliosoaps.co.uk or one of our physical pop-up shops or market stalls.
Privacy Policy:Portfolio Soaps values your privacy and strives to ensure the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your information when you interact with us.
Information We Collect: When you contact us or place an order, we may collect the following personal information:
- Name
- Email address
- Phone number
- Shipping address
- Payment information
How We Use Your Information: We use your information for:
- Responding to your inquiries.
- Processing and fulfilling your orders.
- Sending you marketing emails with your consent.
- Legal Basis for Processing Personal Data: We process your data based on:
- Your consent
- Contractual obligation
- Legal obligation
- Legitimate interest
Lawful basis: Pursuant to the General Data Protection Regulation ("GDPR"), if you are a resident of the European Economic Area ("EEA"), we process your personal information under the following lawful bases:
Your consent:
- The performance of the contract between you and the Site;
- Compliance with our legal obligations;
- To protect your vital interests;
- To perform a task carried out in the public interest;
- For our legitimate interests, which do not override your fundamental rights and freedoms.
Sharing Personal Information; We share your Personal Information with service providers to help us provide our services and fulfil our contracts with you, as described above. For example:
We use Shopify to power our online store. You can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy.
We may share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to protect our rights otherwise.
Third-Party Disclosure: We do not sell, trade, or transfer your personal information to third parties. Your data is used only for the purposes mentioned.
Website Cookies: Our Website uses cookies to enhance user experience without storing personal information. You can adjust your browser settings to manage cookies. For shipping and returns policies and terms of service, please visit our Website or contact us here.
Customer Support: We are committed to providing excellent customer service. If you have any questions or concerns or require assistance with your order, please don't hesitate to contact our dedicated customer support team. You can reach us via email at [insert email address] or by phone at [insert phone number]. Our team is available [insert operating hours] to assist you promptly and efficiently. Your satisfaction is our priority, and we are here to ensure a seamless and enjoyable shopping experience for you.